Troubleshooting SureCookie

Start here when something is not behaving. Each symptom below links to the article that covers it in full, with the current screens and settings.

If you are not sure which applies, check the banner first. Most reports that sound like a blocking problem turn out to be a banner that never rendered.

The Banner

• The banner does not appear at all. Most often a stored consent choice in your own browser, a visibility rule, or a caching layer. See Banner Not Appearing: Troubleshooting.
• The banner shows in the wrong language. Usually the site locale rather than a SureCookie setting. See Banner Text in the Wrong Language (WPML, Polylang, and Locales).
• The banner is hidden by a caching plugin. See Excluding the SureCookie Banner from LiteSpeed Cache.
• You cannot find a banner setting. Two screens control overlapping things. See Where Banner and Widget Settings Live, and Which One Wins.

Scanning

• A scan is stuck, failed, or found nothing. See Fix a Stuck or Failed Cookie Scan.
• The scan missed cookies you know are there. Many cookies only appear after consent, or load inside an embed that stays blocked. See Why Some Cookies Aren’t Detected.
• The scan stopped after a few pages. Page counts are per plan. See Scan Limits & Quotas Explained.
• Your firewall or host is blocking the scanner. See Whitelisting the SureCookie Scanner.

Blocking and Third-Party Scripts

• Trackers still fire before consent. See Why Trackers Still Fire Before Consent.
• reCAPTCHA is blocked and a form will not submit. See Why reCAPTCHA Is Blocked, and How to Release It.
• Cloudflare Turnstile is blocked on a contact form. See Cloudflare Turnstile Blocked on a Contact Form.
• An embed stays blocked after the visitor consents. See Embeds Blocked After Consent (YouTube, Maps, Vimeo).
• Page builder popups or query loops stopped working. See Page Builder Popups and Query Loops Stopped Working.

Settings and the Admin Screens

• Settings or categories will not save, or the screen will not load. Usually a security plugin or firewall blocking the REST API. See Settings or Cookie Categories Not Saving or Loading.
• You want to see what SureCookie recorded. See Understanding SureCookie Logs.

Connecting Your Site

• Connecting to the scanner fails. See Connecting Your Site to SureCookie (Scanner Setup).
• Domain verification will not complete. See Verifying Your Domain With a DNS Record.

Before You Contact Support

Having these ready turns one long exchange into one short one:

1. Your SureCookie version, and whether SureCookie Pro is active.
2. The page URL where you see the problem.
3. What you expected, and what happened instead.
4. Whether it still happens in a private window with other plugins deactivated.

Point 4 matters most. A stored consent choice and a caching layer both produce symptoms that look like a plugin bug.